The Cisco Hosted Collaboration Solution offers collaborative technologies delivered as highly secure and reliable cloud services. It provides customers a subscriber-based, â€œas a serviceâ€, offering. Services include:
- Voice and Video:
Services are IP-based and include call processing, extension mobility, third-party phone integration, unified directories, dial via office, and least-cost routing. Video calling and conferencing services are interoperable and include virtual meeting room bridging, and secure business-to-business and business-to-consumer calling models.
- Voicemail and Integrated Messaging:
Deliver voicemail, integrated messaging, or voicemail, and access messages the way you prefer, from an IP phone, mobile phone, or desktop client.
- Instant Messaging and Presence:
Improve collaboration. Begin an instant messaging session, make a phone call, or easily start a conference call with a single click into Cisco WebEx using Cisco Jabber.
Meet and manage meetings and projects in real time, to present, share, or collaborate from anywhere, anytime, on any device.
- Contact Center:
Deliver superior customer service with core contact-center capabilities. Solutions include intelligent contact routing, next-generation agent and supervisor desktops, and support for multi-channel, outbound call campaigns, and at-home agents.
Give users one number to dial, redirect incoming IP calls to designated phones, move calls between a Cisco desktop and mobile phones, create personalized access lists, and give access to all your corporate call features from mobile phones.
- Spark Hybrid Services:
Spark Hybrid Services connect Cisco HCS to Cisco Spark Services in the Cisco Collaboration Cloud. Easily add the messaging and meeting capabilities of Spark to your existing HCS deployment for an integrated user experience.
Free your IT resources to focus on strategic business priorities, which help enable business growth, by deploying the latest collaboration applications in a flexible way.
Pay only for what you need with a simple monthly subscription by shifting your financial model from CapEx to Opex and realize predictable cost and service levels.
Align with fast-moving business needs and speed time to value by quickly scaling to add or remove users and applications with ease.
Maintain integrity and privacy to protect your business, employees, and customers using Cisco Powered cloud services based on Cisco validated designs from partners certified by a third party auditor.
- Manageability and Reliability:
Reduce management complexity, retain visibility and control, and know that application services remain available so business continues.
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