Cisco enables people to make powerful connections- where ever you are. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible-providing easy access to information anywhere, at any time.
Take full advantage of converged voice and data networks while retaining the convenience and user-friendliness you expect from a business phone. Cisco Unified IP Phones can help improve productivity by meeting the needs of users throughout your organization. Advanced media endpoints in this innovative suite of Cisco Unified IP Phones enhance the end-user experience.
Cisco IP Telephony is the technology for transmitting voice communications over a network using open-standards-based IP. Enabled by Cisco AVVID (Architecture for Voice, Video and Integrated Data), Cisco IP Telephony solutions use a single network infrastructure for the transmission of data, voice, and video traffic, delivering the business benefits of a converged network (increased productivity, greater business flexibility, and reduced operational costs) to organizations.
Cisco Unified Communications Manager is an enterprise-class IP telephony call-processing system that provides traditional telephony features as well as advanced capabilities, such as mobility, presence, preference, and rich conferencing services. This powerful call processing solution can help:
Simplify your voice systems by replacing old PBX (private branch exchange) and key systems with unified communications, you can cut costs and dramatically streamline provisioning and maintenance.
Build productivity with feature-rich unified communications that help workers spend less time chasing people, and more time being productive.
Enable mobility with software that has embedded unified mobility capabilities so mobile workers can remain productive wherever they are.
Improve collaboration with a click; start an IM session, initiate a phone call, and establish a videoconferencing call more easily
Cisco Unified Communications Manager creates a unified workspace that supports a full range of communications features and applications with a solution that is highly:
Scalable: Each Cisco Unified Communications Manager cluster can support up to 30,000 users.
Distributable: For scalability, redundancy, and load balancing.
Available: Support business continuity and improve collaboration with high availability that provides a foundation for multiple levels of server redundancy and survivability.
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for Medium-sized Businesses
Now you can more easily afford to deliver big business unified communications performance to your employees to help serve customers and achieve your long-term business goals. Cisco Unified Communications Manager Business Edition is designed to support growth up to 500 employees and 20 sites (19 remote).
The solution integrates the benefits of media processing (for voice and video calling and mobility) and messaging on a single platform. Consolidating these applications on a single server creates a cost-effective solution that is simple to set up, manage, and use, thereby lowering total cost of ownership (TCO).
Cisco Unified Communications
Now you can provide unified communications capabilities in your small business office or branch with Cisco Unified Communications Manager Express. This solution provides powerful call processing for Cisco Unified IP Phones as part of a converged voice and data solution empowered by a Cisco router. That means you can have the advanced communications capabilities you need to better compete in today’s global market.
Low cost: this full-featured call processing solution is integrated into Cisco Integrated Services Routers and Cisco Multi-service Access Routers that deliver a small footprint and are simple to deploy, administer, and maintain
Comprehensive feature set: innovative key system and small private branch exchange (PBX) capabilities available within feature-rich Cisco IOS software
Business process transformation: Integration with existing business process applications, such as Customer Relationship Management (CRM), delivered in combination with Cisco Unified CallConnector applications
Increased employee productivity: users have call control, location, and status of other users with Cisco Unified CallConnector for Microsoft Windows, a presence-based Windows application
User-specified call handling: users can take advantage of single number reach by extending incoming business calls to mobile or home phones based on rules they specify with Cisco Unified CallConnector Mobility
Easy installation and changes: an intuitive management interface makes moves, adds and changes easy
Industry-leading investment protection: The solution designed to support up to 250 users can interoperate with Cisco Unified Communications Manager, and enables planned migration strategies in support of future growth requirements
for Small Businesses
Communicate effectively by reaching the right resource the first time. Now your small business can deploy an affordable, easy-to-manage communications system with the industry-leading Cisco Unified Communications 500 Series for Small Business.
Simple to manage, the 500 Series supports up to 50 users (with expansion capabilities up to 64 users) in flexible deployment models based on your needs. It supports a wide array of IP phone models, public switched telephone network (PSTN) interfaces, and Internet connectivity.
The 500 Series solution eliminates the need for multiple servers and combines voice, data, video, security, and wireless capabilities. It also integrates with existing desktop applications such as calendar, e-mail, and customer relationship management (CRM) programs.
Eight to 64 IP phone station support
Four to 12 trunks
Optional T1/E1 voice interface (PRI and CAS)
Music on hold
Optional wireless access
System configuration and management
Cisco Contact Center Technology
for an Improved Customer Experience
Contact center technology is changing how companies talk to their customers. With converged networks that offer service on multiple channels (phone, e-mail, text, and more), customers have more ways to find the resources they need – and you have more ways to interact with them. By integrating these converged networks with your customer relationship management (CRM) systems, you can move to the next level of customer service: the Customer Interaction Network.
With contact center technology from Cisco, you can deliver more data to agents’ CRM applications, providing relevant information in real time for more dynamic customer interactions.
Contact center technology from Cisco allows managers to see agents’ status, notify agents with text messages, interrupt calls, and archive conversations. With Cisco Unified Workforce Optimization, contact center managers can align agent performance with business objectives by optimizing the daily workflow.
A Web-based Cisco Unified Contact Center Management Portal for simplified administration
Anticipate customer volume more accurately and schedule agents accordingly
Virtual management tools allow contact center management across multiple time zones
Apply business rules according to channel type for comprehensive multichannel support
Leverage reporting capabilities that include real-time and historical data
Connect contact centers to multiple CTI systems, phone systems, and automatic call distributors (ACDs) simultaneously
WebEx is a market leader in on-demand collaboration applications, and its network-based solution for delivering business-to-business collaboration extends Cisco’s vision for Unified Communications. WebEx’s service portfolio includes technologies and services that allow companies to engage in real-time and asynchronous data conferences over the Internet that help improve productivity, performance and efficiency of workers in any size organization.