Maintenance
Support

CST provides a wide range of network maintenance and repair services to its customers thru a process of continuous improvement and customized support to cater to the varied needs of its customers. CST’s industry-leading approach to network maintenance assures that your networks are functioning at their highest levels. Maintenance contracts are available at numerous service levels, each priced to maximize the return to our clients. Every maintenance contract includes CST’s detailed activity reports and analysis, to assist clients in enhancing the security and productivity of their networks. These reports allow clients to view historical trends in error location and type, system down time, and numerous other criteria as selected by the client.

CST offers customized maintenance agreements for our customers. Our maintenance contracts range from Monday to Friday/ 8am to 5pm, to 24 hour/ 365 days a year and cover a wide range of Cisco technologies that include Routing/Switching, Security, Voice, Mobility. As a maintenance provider, CST has access to wide array of Cisco and Avaya products for any of the systems at any given time of the day or night. CST also carries in house inventory of phones, routers, and switches to ensure our customers are covered for equipment failures twenty four hours a day, seven days a week.

Maintanance Support

Three levels of standard production support and maintenance:

CST Bronze

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Minimum hours of standard support/maintenance per month.

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Prior Scheduling required.

CST Silver

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Next Business Day support on regular business working days.

CST Gold

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24x7x4 Support for most Cisco/Avaya products.

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Specific to regions, based on time and accessibility to the location.

Customized Development/Upgrade support

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Enhancements to existing systems.

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Upgrades to current system.