| INDRA - Intelligent Network Direct Response Application is a state of the art system, which optimizes the use of technical resources for managing remote site very effectively.
The Engineers at CST designed and developed the INDRA (Intelligent Network-Direct Response Application) monitoring system, exclusively for providing an efficient support system to the clients of our company. The INDRA System is capable of monitoring and reacting to alarms received from a monitored phone system. Alarms defined on the INDRA table triggers a corrective action to be taken by INDRA on the monitored system. The customer can define the corrective action taken by INDRA with the assistance of a CST Engineer. INDRA interfaces with an SNMP trap management application and a messaging application, to recognizes issues in the remote site and starts the corrective process by running XML based scripts.
The corrective actions taken by INDRA can be a simple card “enable” command to the extreme state of system restarting. The instant action portion of this system allows us to launch immediate actions to any and all alarms coming from the Telco or phone system, thus providing our customers with a much faster response time to critical issues than any of our competitors. |
